General Questions
1. What is D’ORA?
D’ORA is a luxury home and kitchen brand offering a curated selection of high-end kitchen tools, elegant dinnerware, premium home decor, and modern storage solutions. We focus on sophisticated design, premium quality, and effortless functionality to elevate your home.
2. What makes D’ORA different from other home brands?
Unlike mass-market brands, we offer handpicked, high-quality, and elegantly designed products that blend luxury and practicality. Our collections are crafted to provide lasting durability, stylish aesthetics, and premium functionality.
3. Do you have a physical store?
Currently, D’ORA operates exclusively online to provide you with the best selection of luxury home goods at competitive prices. We offer fast, secure shipping worldwide.
Ordering & Payment
4. How can I place an order?
Ordering from D’ORA is simple:
- Browse our collections and add your favorite items to the cart.
- Proceed to checkout and enter your shipping details.
- Choose a secure payment method and complete your order.
- Receive a confirmation email with your order details.
5. What payment methods do you accept?
We accept:
Major Credit & Debit Cards (Visa, MasterCard, American Express)
PayPal
Apple Pay & Google Pay
Klarna & Afterpay (for installment payments, if applicable)
6. Can I modify or cancel my order after placing it?
Please contact our support team immediately if you need changes.
Shipping & Delivery
7. Where do you ship?
We offer worldwide shipping, including the US, Canada, Europe, and all major international destinations.
8. How long does shipping take?
🚚 Standard Shipping: 5 - 7 business days or earlier in a normal circumstances.
Delivery times may vary based on your location and shipping option chosen at checkout.
9. How much does shipping cost?
We offer free shipping on orders over $50. For other orders, shipping costs are calculated at checkout.
10. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery.
Products & Care
11. What materials are used in your products?
Our products are made from premium materials, including:
- Kitchen Tools: Stainless steel, BPA-free silicone, and natural wood
- Dinnerware: High-quality porcelain, ceramic, and bone china
- Home Decor: Sustainable wood, metal, and glass accents
- Storage Solutions: Durable acrylic, bamboo, and steel
12. How do I care for my products?
- Dinnerware: Hand wash recommended for longevity. Some pieces are dishwasher-safe.
- Kitchen Tools: Wash with mild soap and warm water. Avoid harsh scrubbing.
- Storage Solutions: Wipe clean with a soft cloth; avoid prolonged exposure to moisture.
13. Are your products dishwasher/microwave safe?
Many of our dinnerware and kitchen tools are dishwasher and microwave safe, but please check individual product descriptions for details.
Returns & Refunds
14. What is your return policy?
We offer hassle-free returns within 15 days of purchase. Items must be:
Unused and in original packaging
In perfect condition
15. How do I initiate a return?
To start a return, contact our support team with your order details. Once approved, you’ll receive return shipping instructions.
16. Do you offer exchanges?
NO! We currently don't offer exchanges but the good news is that we are working on to make this a possibility soon.
17. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. If approved, you’ll be automatically refunded on your original payment method within 15 business days.
Special Offers & Discounts
18. Do you offer discounts or promotions?
Yes! We regularly offer:
- Seasonal sales & exclusive discounts
- Limited-time offers on luxury kitchen essentials
- Subscriber-only deals (Join our newsletter for 10% off!)
19. Do you have a rewards program?
We’re working on launching a VIP Rewards Program to give you points on every purchase. Stay tuned!
Customer Support
20. How can I contact customer service?
You can reach our support team via:
📧 Email: Ask.ddora@gmail.com
💬 Live Chat: Available on our website during business hours
21. What are your customer service hours?
Our team is available:
Monday - Friday: 9 AM - 6 PM (EST)
Saturday - Sunday: 10 AM - 4 PM (EST)
